Store Policies

HOURS OF OPERATION

Fairy Princess Clothing is open Monday through Friday 10:00 am to 5:00 pm and Saturday 10:00 am to 12:00 pm Eastern Standard Time. We are closed on Sundays and most U.S. holidays.

CLOTHING RETURN & EXCHANGE POLICY

We want your shopping experience at Fairy Princess Clothing to be a pleasurable one. As a result, we are happy to accept returns or exchanges within 7 days from receipt of purchase, excluding sale items. Returns and exchanges will not be accepted without a RMA number. A return authorization request form is located here.

Items must be returned in original packaging and tags still attached to ensure a refund. Shipping fees are non-refundable. If a free shipping offer was used, shipping charges will be deducted from your refund. Holiday apparel is not refundable within 14 days of the holiday or after the holiday. All sale items are FINAL. Any items not purchased at full retail are considered sale items. Exchanges are treated as new orders and shipping charges will apply. All exchanges must be postmarked within 7 days from receipt of purchase. Please allow 30 days for processing of returns.

Some products are custom made and are subject to the designer’s discretion during production. Due to variations in dye lots and fabric availability, slight differences in color and pattern may slightly alter what is pictured through our website. The variances are subtle and should not affect the overall appearance of your items.

JEWELRY & HAIR ACCESSORY EXCHANGES

Jewelry and hair accessories (including brushes) exchanges, due to the nature of the product, will only be allowed if the exchange request is due to a manufacturer’s defect. Please email or contact us by phone immediately upon receiving the merchandise to qualify for an exchange. We will not accept exchanges without prior authorization.

PRE-ORDERS

Preorders are items made available for purchase before they are actually delivered from the manufacturer to Fairy Princess Clothing. Pre-order purchases require payment in full and will be held and deducted from the inventory scheduled to be delivered. The pre-ordered items will be shipped upon arrival. In cases of manufacturer changes, cancellations, discontinuances or other “out of our control” events, a full refund will be issued. Otherwise, Pre-ordered items are not returnable or exchangeable.

SPECIAL ORDERS and CUSTOM ORDERS

Special Order and Custom Order merchandise is ordered specifically for you from the manufacturer or customized specifically for you through Fairy Princess Clothing. Items with monogramming, personalization, special measurements, embellishments, etc. are considered custom orders and are not eligible for refund or exchanges. Thank you for your understanding of this policy. Please contact us BEFORE you make special or custom orders if you have any questions. We will be happy to answer any and all.

PRIVACY POLICY

Your privacy is important to us! Making a purchase requires that you supply your contact information (name-email-address-shipping address). When purchasing, you have the option to create an account that will store your information, so the next time you shop with us, you will simply log in. However, in order to make a purchase you DO NOT have to setup an account. Your information is strictly confidential and used for your convenience to only process orders. The information provided will be used solely by us. We will NEVER distribute, display or sell any information you entrust to us. We will NOT allow any third party access to your personal information unless forced to do so by law.